FAQ

WHAT IS GOODMENTALHEALTH.CO.UK?

Good Mental Health is an online platform that specialises in the delivery of online therapy via secure high definition video. We provide a convenient, cost-effective and evidenced-based alternative to the traditional methods of accessing therapy. This means you can consult with a qualified and experienced therapist from the comfort of your own home, office or personal space at a time that is convenient for you. 

WHO ARE THE THERAPISTS?

All our therapists are qualified professionals with vast experience in their field. They adhere to strict ethical and professional guidelines. Their backgrounds and qualifications have been checked and verified by Good Mental Health and they have all been carefully selected based on their level of experience, qualifications and expertise in dealing with a vast range of emotional difficulties. 

IS ONLINE THERAPY RIGHT FOR ME?

Online therapy has been proven to be as effective as face to face therapy for a range of psychological conditions. It also provides you with a cost effective, convenient and hassle-free alternative to traditional in-person visits. All you require is an internet connection. Online therapy has repeatedly been shown to be effective in dealing with a very wide range of conditions including stress, relationships, anxiety, work related issues, parenting, depression, eating, sleeping, addictions, trauma, family conflicts, LGBT matters, anger, grief, self-esteem, religion and a lot more. 

CAN ONLINE THERAPY REPLACE IN-PERSON VISITS?

Online therapy has repeatedly been proven to be as effective as traditional face to face visits. Research has been conducted that proves the effectiveness of this model of therapy.  Good Mental Health provides you with easy and quick access to counsellors who have been checked and verified. Accessing online therapy can give you more choice, flexibility and faster access to the help that you need.

HOW AM I MATCHED WITH A COUNSELLOR?

We have over two hundred therapists to choose from and this number is growing daily. Our comprehensive search function is designed to make the process of finding the right counsellor quick and easy. Using the fields provided you simply add your details so that we can provide you with the most appropriate counsellor.

HOW DOES GOOD MENTAL HEALTH WORK?

Good Mental Health brings together counsellors and clients enabling them to connect using online video over an internet connection. You register with the site and provide a basic summary of your requirements. From there we match you with a counsellor in order to ensure that they have the right experience and expertise for your needs. When a counsellor has been selected you can view their profile and book your first session with them at a date and time that suits you. After arranging your first session you will be asked for payment via credit or debit card. E-mail confirmation and reminders will be sent for each session you book. When you are due for your session simply log on your counsellors preferred video conferencing method and your session will begin.

HOW MANY SESSIONS WILL I NEED?

Like traditional counselling, the number of sessions you will require depends on your individual needs. Counsellors will always work with you to decide on the number of sessions that are likely to be appropriate and effective. Depending on your needs your counsellor may suggest a short-term approach of 6-8 sessions, or you may decide that longer term therapy is required. Good Mental Health counsellors are also available for one-off sessions if that is all you require.

CAN I MESSAGE COUNSELLORS BEFORE A SESSION?

Good Mental Health gives you have the ability to send a message to counsellors to ask questions before you commit to a session. Counsellors will always aim to respond to you as quickly as possible.  

HOW MUCH DOES IT COST?

A fifty-minute session costs £50.00 and a twenty-five-minute session costs £35.00. Most sessions will be fifty minutes in length but we introduced twenty-five-minute ones for people who need to access a counsellor for brief support. The twenty-five-minute option also gives you the opportunity to explore the therapeutic relationship with your counsellor before committing to future appointments if that is how you would prefer to proceed. You can also message counsellors for free if you have questions before signing up for sessions. Good Mental Health offers a discounted price of £45.00 for a fifty-minute session and £32.00 for a twenty-five-minute session if six sessions are purchased in advance. 

WILL MY INSURANCE COVER ONLINE COUNSELLING?

Insurance cover varies with different providers. Some will however cover online therapy. Please check with your insurance company to confirm whether online therapy is covered under your policy.

HOW PRIVATE IS THE GOOD MENTAL HEALTH SERVICE?

  • Everything you tell your counsellor is completely confidential.
  • Good Mental Health will not disclose your information without your permission.

HOW EFFECTIVE IS ONLINE THERAPY?

Research studies have shown that online therapy can be just as effective as face to face sessions. They indicate that there is no determinable difference in effectiveness when comparing either method in reducing symptoms.

DO I RECEIVE A REFUND IF I CANCEL OR MISS MY SESSION?

You will receive a full refund if you cancel a session with 48 hours notice. If you cancel within 48 hours, no refund will be available. If your counsellor cancels your session, you will receive a full refund.

ARE PAYMENTS SECURE?

All payments made on the Good Mental Health platform go through secure payments systems.

IS THERE A MEMBERSHIP FEE?

There are no membership fees for clients at all. You can register for free and do not have to pay for the use of the platform itself. You only pay for your counselling sessions. Good Mental Health offers discounted rates for six sessions when you book in advance. 

CAN A CHILD USE GOOD MENTAL HEALTH?

Good Mental Health is suitable for clients aged 16 and above. If you are below the age of 16, please consult with your GP who will be able to help you with finding suitable help. 

HOW CAN I CONTACT GOOD MENTAL HEALTH?

You can contact us by sending an e-mail to contact@goodmentalhealth.co.uk. You can also send a contact message by completing the contact us form. We will get back to you as soon as we can.

WHAT IF I’M UNHAPPY WITH MY SESSION?

If you experience any issues then please do not hesitate to contact us. Good Mental Health gives you the ability to change counsellor at any time and we will also look into any problems you may have had. You will always be fully refunded if an issue is because of a Good Mental Health system failure. 

CAN MY SESSIONS BE ANONYMOUS?

When you register with Good Mental Health, you do not have to use your real name if you would prefer not to. You are welcome to use an alias or nickname if you feel more comfortable.

CAN I DELETE MY GOOD MENTAL HEALTH ACCOUNT?

If you would like to delete your Good Mental Health account then please send an e-mail to: support@goodmentalheath.co.uk and we will delete it within 24 hours. 

HOW DO I START?

Just click on any of the Sign Me Up tabs to get started straight away. From there you just need to register as a client and complete the brief questionnaire. We will then match you with a counsellor straight away and you can book your first session. Sessions are available very quickly and, if required, you can often meet with your counsellor within a few hours of signing up.